Question 1

How do I pay?

Accepted Answer

If you have not been asked to pay online, we will send you an invoice after we have completed your service. We take all major credit and debit cards. We do not accept cash or checks.

Question 2

How do I redeem a gift card?

Accepted Answer

Book your appointment online or call us at 316-302-5668. If you are booking online, use the "pay later" feature. Then, text 316-302-5668 with your name and the last 4 digits of your gift card.(https://www.2uauto.com/giftcards) We will apply the balance to your service manually. If there is a remaining balance, we will invoice you via email and you can pay by card.

Question 3

Where do I need to park my car?

Accepted Answer

If possible, park your vehicle somewhere with enough space to fully open all doors.

Question 4

What do I need to take out of my car?

Accepted Answer

There is no need to take anything out of your vehicle. We will put your belongings in a bag and leave them in your vehicle. If you would like us to clean under your children's car seats, please unbuckle them. If you feel like you need to remove any valuables, please do.

Question 5

What does the arrival window mean?

Accepted Answer

Our service professional will arrive any time within the arrival window.

Question 6

How do discount codes work?

Accepted Answer

Add the discount code to your order when you are making an appointment and it will be automatically added to your price.

Question 7

How do I make changes to my appointment?

Accepted Answer

After you make an appointment online, you receive an email with a link to create an account. You can sign into your account and edit your appointment as needed. You can also contact us at contact@2uauto.com or 316-302-5668. You are able to make changes up until 2 hours before your appointment. Any cancellation 2 hours or less before your appointment will result in a $30 charge.

Question 8

What happens in the event of inclement weather?

Accepted Answer

We will notify you in advance if we believe your appointment may have to be rescheduled. If the weather will not allow us to service your vehicle outside, we will contact you to reschedule your appointment.

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